Well written, to the point, easy to refer to and use . So helpful it should be kept on the desk top within easy reach for handy reference. Sure to have well worn pages. In particular, I found the section on process of active listening insightful and not the usual run of the mill tips. This is an extremely useful guide.
This book provides managers with easily adoptable methods of keeping the "human" side of the HR function. For example, in Chapter 8, Ask then listen.... one must perform a similar assessment of performance on themselves (360-degree)and have the sense of professionalism to extrapolate and learn from the insights found.
Organizations regularly claim that people are their most important asset. But managers usually know much more about maintaining their buildings than developing and supporting their people. The promise of treating your people like the most important resource is compounded by the reality of a rapidly changing workforce. The New Manager's Tool Kit is for all those managers that want to translate that promise into reality.
Useful at every level of an organization, it is a practical and comprehensive guide to becoming a skilled manager of people. The organizations that adopt the approaches clearly presented in this groundbreaking book are likely to increase their chances of thriving on a sustainable basis into the future.
Novice managers have their work cut out for them: all new skills to learn, different personalities to deal with, and greater responsibilities to fulfill. The New Manager’s Tool Kit provides a fresh, friendly approach for those charged with the task of supervision. The book encourages readers to take on the challenges of management and provides them with fast, powerful lessons to help them:
increase productivity • unlock hidden talent • work with different types of people • communicate effectively • diagnose problems • coach good or problematic employees • turn on teamwork • avoid burnout • eliminate conflict • nurture the next generation of managers
Ranging from basic skills to those more advanced, this book gives fledgling managers the help they need to succeed with flying colors, right from the start.